Question 1

How do I create an account on SHOPHOLIK

Accepted Answer

It's very simpleVisit www.shopholik.comclick "login"Sign up with your mobile and email ID That's it. You are ready for Dil se shopping.

Question 2

How do I place an order on SHOPHOLIK

Accepted Answer

Placing an order on SHOPHOLIK is quick and easy. Follow the steps below:Visit www.shopholik.comLog in using your registered mobile number or email IDBrowse through the collection and select your preferred productChoose the correct size using the Size Chart available on the product pageClick on Add to CartProceed to CheckoutEnter your delivery address and select a payment methodClick on Place OrderOnce your order is successfully placed, You'll receive a confirmation email and a WhatsApp notification with your order ID and details.

Question 3

When my orders will be despatched

Accepted Answer

Orders are usually dispatched within 24 to 48 working hours after being placed. Dispatch timelines may vary slightly during sale periods, festivals or high-volume days.

Question 4

Delivery time

Accepted Answer

Delivery times depend on your location but don't worry your order is our priority and we work relentlessly to deliver your package of happiness as soon as possible:Metros: Your order will arrive within 4-7 daysRest of India: Your package will be there within 7-10 days

Question 5

Track order

Accepted Answer

We'll send you an order ID by email and WhatsApp. Use that ID to track your package.You can easily track your order by following these steps:Log in to your Shopholik accountGo to My OrdersClick on View DetailsSelect Track OrderOnce the order is dispatched, you will be able to view the real-time shipment status.

Question 6

How can I change the shipping address of my order?

Accepted Answer

It’s easy. Log in to your Shopholik account, find the order, and click "Change Address”. Remember, once your order is shipped you can’t change your shipping address.

Question 7

To cancel an order:

Accepted Answer

Log in to your Shopholik accountGo to My OrdersClick on View DetailsSelect Cancel RequestPlease note: Once an order is dispatched, cancellation is not possible.

Question 8

Return and exchange policy

Accepted Answer

You can return or exchange your Shopholik purchase within 7 days of deliveryTo initiate a return or exchange:Log in to your Shopholik accountGo to My OrdersSelect the order and click on Return or ExchangeChoose the reason and select the required size for exchange.Follow the pickup instructions displayedReturn Conditions:Product must be unused and unwashedOriginal tags and packaging must be intactAll returns are subject to a quality checkFor more details on our refund policy, head over to our website's 'Returns Policy’ page

Question 9

Payment failure policy

Accepted Answer

If your payment is debited but the order is not confirmed, the amount is automatically refunded within 24 to 48 working hours.

FAQ