​Effective Date: 20 August 2026

Welcome to SHOPHOLIK. By accessing or using our website, you agree to the terms of this Store Policy. This policy covers the terms governing your use of our website and our approach to handling your personal information.

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1. Products & Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and specifications displayed on our website are accurate. However, minor variations in colour, appearance or measurements may occur due to screen settings, lighting and manufacturing tolerances.

We reserve the right to correct errors, update product information and modify product availability or pricing without prior notice.

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2. Orders & Payments

All orders are subject to product availability and acceptance by SHOPHOLIK.

We reserve the right to cancel or refuse an order in circumstances including product unavailability, pricing or listing errors, suspected fraudulent activity, or violation of this policy.

Payments are processed through secure third-party payment providers. SHOPHOLIK does not ordinarily store your complete debit/credit card or banking credentials.

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3. Shipping, Returns & Cancellations

Orders are delivered through third-party logistics/courier partners. Delivery timelines are estimates and may be affected by courier operations, weather, public holidays or circumstances beyond our reasonable control.

Returns, exchanges, refunds and order cancellations are subject to the respective policies displayed on our website. Products eligible for return or exchange may be required to be unused, unwashed, undamaged and accompanied by original tags and packaging.

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4. Your Information

When you use our website or place an order, we may collect information such as your:

- Name
- Mobile number
- Email address
- Billing and shipping address
- Order and transaction details
- Device, browser and website usage information
- IP address and cookie-related information

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5. How We Use Your Information

We use your information to:

- Process and deliver your orders
- Communicate order and delivery updates
- Provide customer support
- Process payments and refunds
- Prevent fraud and misuse
- Improve our website, products and services
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted by applicable law

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6. Cookies & Analytics

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage and improve your shopping experience.

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

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7. Sharing of Information

We may share necessary information with trusted third parties who help us operate our business, including:

- Payment service providers
- Courier and logistics partners
- Website and technology service providers
- Analytics and marketing service providers, where applicable
- Government or regulatory authorities when legally required

SHOPHOLIK does not sell your personal information.

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8. Data Security & Retention

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration or disclosure.

We retain information only for as long as reasonably necessary for business operations, order fulfilment, customer service, legal, accounting and regulatory purposes, subject to applicable law.

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9. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including requesting access, correction or deletion of information and withdrawing consent where applicable.

To exercise applicable privacy rights or raise a privacy-related concern, contact us using the details below.

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10. Intellectual Property

All SHOPHOLIK content, including our brand name, logo, product photographs, graphics, designs, text and other original materials, is owned by or licensed to SHOPHOLIK and may not be copied, reproduced, modified or commercially used without prior written permission.

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11. Website Use

You agree not to misuse our website, attempt to gain unauthorised access, interfere with its operation, use it for unlawful purposes or provide false or misleading information.

We may suspend or restrict access where we reasonably believe that the website is being misused or these terms are being violated.

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12. Third-Party Services

Our website may contain or use third-party services, links, payment gateways, logistics services, analytics tools or other integrations. Their services and privacy practices may be governed by their own terms and policies.

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13. Limitation of Liability

To the maximum extent permitted by applicable law, SHOPHOLIK shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services, except where such liability cannot legally be excluded.

Nothing in this policy limits any consumer rights or protections that cannot legally be excluded under applicable law.

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14. Changes to This Policy

SHOPHOLIK may update this Store Policy from time to time. Any updated version will be published on this website with a revised effective date.

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15. Governing Law

This Store Policy shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal.

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16. Contact Us

SHOPHOLIK

Email: shopholikindia@gmail.com

Address:
Dhalua
Kolkata
South 24 Parganas
Pin – 700152
West Bengal, India

By using the SHOPHOLIK website, you acknowledge that you have read and understood this Store Policy and agree to the terms applicable to your use of our website.