SHIPPING AND RETURNS

At Shopholik, we strive to ensure you love every purchase. If you're not completely satisfied, we're here to help with an easy and transparent return and exchange process.

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1. Return Window
Eligible products can be returned within 7 days from the date of delivery.
Return requests submitted after 7 days will not be accepted.

2. Exchange Window
Size exchanges are available within 15 days from the date of delivery.
Exchanges are subject to product and size availability.

3. Product Condition

To be eligible for a return or exchange, the product must:
Be unused, unwashed, and unworn.
Have all original tags attached.
Be returned in its original packaging.
Be free from stains, perfume, deodorant marks, damage, or alterations.
Products that do not meet these conditions may be rejected after quality inspection.

4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please report it within 24 hours of delivery.
To help us resolve your request quickly, please share:
Your Order ID
Clear photos of the product
Photos of the packaging
An unboxing video (recommended)

5. Refund Process
Prepaid Orders
Refunds will be credited to the original payment method.
Cash on Delivery (COD) Orders
Refunds will be processed to your preferred UPI ID or bank account.

6. Return Pickup Charges
Your first return is absolutely free.
For all subsequent returns, a reverse pickup fee of ₹49 per order will be deducted from the refund amount.
No return fee will be charged if the return is due to a damaged, defective, or incorrect product.

7. Partial Returns
If your order contains multiple products, you may return eligible items individually.
Refunds will be processed only for the returned eligible products.

8. Orders Purchased Under Offers
Products purchased under promotional offers such as:
Buy 1 Get 1 Free (BOGO)
Buy 2 Get 1 Free
Combo Offers
Free Gift Promotions
Bundle Discounts
must be returned together to qualify for a full refund.
If only part of the promotional order is returned, the applicable discount or free gift value may be deducted from the refund.

9. Non-Returnable Products
To ensure standard hygiene, certain product categories cannot be returned once delivered.
Any products specifically marked as "Non-Returnable" on the product page are also not eligible.

10. Order Cancellation
Orders can be cancelled only before they are dispatched.
Once dispatched, orders cannot be cancelled.
After delivery, customers may request a return if the order meets our return eligibility criteria.

11. Return Abuse Policy
Shopholik reserves the right to reject any return request in cases including but not limited to:
Used or washed products
Missing tags or original packaging
Products damaged after delivery
Incorrect product returned
Suspicious or excessive return activity

12. Need Help?
If you have any questions regarding returns or exchanges, please contact our Customer Support team.
We're always happy to assist you.